Return & Refund Policy

Last Updated: [Date]

Thank you for shopping at [Your Store Name]. We strive to provide the best products and customer experience. If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have [30] calendar days to return an item from the date you received it. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.
• In the original packaging.
• Accompanied by a receipt or proof of purchase.

Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Downloadable software products
• Some health and personal care items
• Sale or clearance items

Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email our customer service at [your email address] to request a return authorization.
2. Prepare Your Package: Include the item with the original packing slip and proof of purchase.
3. Ship Your Return: Send the package to [Your Store Address], ensuring it is securely packaged.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [your email address].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [your email address] and send your item to: [Your Store Address].

Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us at:

[Your Store Name]
[Your Store Address]
[City, State, ZIP Code]
[Email Address]
[Phone Number]